We collect information when you contact us by email, telephone, letter, our website, social media, or in person. The personal data we collect and process can include information such as names, contact details, relevant health information, education or employment details, and visual images of people, depending on the reason for collecting the data. Some groups only require name, address, telephone numbers and email. Yeovil4Family, Prayer4Growth, Job Club, Children and Youth Groups, require more information in order to provide the appropriate service and ensure safety of those attending the group or ministry. Recruitment will require sufficient information from the applicants and previous employers, and the Disclosure and Barring Service to ensure appropriate and safe recruitment. Applications to hire the building will also require collection of different information.
Information from your online interactions
We collect and store limited personal information and some anonymous, aggregate statistics from all visitors to our websites and users of our apps, whether you actively provide us with that information or merely browse our websites or use our apps. The information we collect includes the internet protocol (IP) address of the device you are using, the browser software you use, your operating system, the date and time of access, the internet address of the website from which you link through to our website and information on how you use our websites or apps.
We use this information so that we can see how well our websites and apps are working, how they are used and what users look at most.
We also collect and handle information about how you engage with our promotional campaigns and advertising online, outside of our own websites (for example, on Google, YouTube and on social media).
As a user of our services, we will send you communications by e-mail. As long as you are happy for us to do so, we would also like to keep you posted on anything that’s happening at YCC which we think you might like to know about; whether it’s our latest service announcements or upcoming events, we want to make sure you’re happy with the communications you receive from us. You can find out how to update or change whether you would like to hear from us, or stop us contacting you, in the section below titled ‘How can you change the way that we contact you?’
We collect information about how you engage with our e-mails; including whether they are delivered to you, whether you open them, whether you choose to learn more about what’s happening at YCC (for example, by clicking on a link in our e-mail) and if you ask us not to contact you anymore (by clicking on the unsubscribe option included in all our e-mail correspondence).
We use that information by itself and in combination with your details (the information you share with us) to make sure that we stop sending you service or marketing communications when you ask us to. We also use it to make our e-mails as interesting as possible by providing you with content and experiences that we think you will be interested in based on how you have engaged with our previous e-mails; you have the right to object to our use of your information for this purpose.
We love interacting with you on social media. You may use social media to contact us about your YCC experiences, or to let people know what you think about YCC or events that you have attended. We review publically available social media and online sites to get a better understanding of what people are saying about us and to assist members and visitors who prefer to contact us through social media.
The information we collect from social media and online sites, including Facebook, YouTube, Twitter, Pinterest, and Snapchat, sometimes includes personal information that has been put online and is publically available. We make sure any information we use is properly credited to its source or is made anonymous.
These online and social media sites typically have their own privacy policies explaining how they use and share your personal information. You should carefully review those privacy policies before you use these sites to make sure that you are happy with how your personal information is being collected and shared.
Information we collect at our venus and events
You may share personal information with us when you visit us in person at one of our venues or events; such as your name, contact details and payment information.
We will also collect personal information about you through our use of CCTV, filming and photography. CCTV cameras are primarily used for security purposes. We will film and take photographs at some of our events; we use film and photographs for our charity purposes (for example, to post on our social media pages). We will display notices at those of our venues and events where we use CCTV, or where we intend to film or take photographs, to let you know that we will collect personal information about you.
If you have Wi-Fi or Bluetooth enabled on your phone (or other device) when you visit us at our stores, stands and events, we will also collect limited personal information through your device.
Information we collect from third party data providers
We collect information, including aggregated demographic and lifestyle data that provide insights into the relative affluence of households within your neighbourhood, from third party data providers who help us to give you a more relevant owner experience by enabling us to provide offers at the right time, and to give you more relevant services and advice.